Help Pls C10 error

Hello Guys
when im trying to login into Ecsro iGet ( C10 ) Error
and sometimes server Traffic
someone told me that there is someone is trying to login to my account
and only me knows my account info.
so is that one is a hacker or what?
i cant change my PW coz i forgot my email
Help pls asap
Thnx

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thnx lots