Source (Quelle): [Only registered and activated users can see links. Click Here To Register...]Quote:
Kewk:
Since the launch of Alpha we have been steadily been receiving 400-600 emails per day. Initially we did not have the staff to support such capacity but have since built an entire support team that has been kicking much ass! Just yesterday the team handled 2300 emails and continue to smash through emails to pick up the huge backlog of support tickets. We have also grown our Customer Satisfaction rating by 23%. You may have noticed a lack of my presence on the forums and this is why :) along with building this team from the ground up I am working in the trenches with them to ensure we get to your tickets asap!
To get some additional help I have created a new [Only registered and activated users can see links. Click Here To Register...]. Initially, this will be handled by our awesome moderators who are very tech savvy and have already been helping you guys out. We would love if players helped players as well. as such we will be implementing the reputation system again. Abuse of this system can and will lead to forum bans.
Please make sure to read the stickies and use the search before asking for help :) also if you do not have access to the forum activate your [Only registered and activated users can see links. Click Here To Register...].
If your issue is fixed on the forum before your ticket, please mark your ticket solved :)
Current Goals
1. Get rid of the backlog of support tickets completely.
2. Attain a 15-30 minute turnaround on support tickets.
3. Raise customer satisfaction to 80+% (This number will be difficult to obtain with banned players and people that are not eligible for [Only registered and activated users can see links. Click Here To Register...])
4. Get the support staff on the forums, in game, Twitch streams, on Facebook, and Twitter participating directly with the Community.
We thank all of you for your understanding and making this the greatest community on the internet! :)
GERMAN
Um technischen Support im The War Z Forum zu bekommen, müsst ihr euch auf der Seite einen Account erstellen und euren Forum Badge [Only registered and activated users can see links. Click Here To Register...].
Danach könnt ihr in dieser Sektion nach Support fragen: [Only registered and activated users can see links. Click Here To Register...]
Regards,
Shawak