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Dear Community,
I need you to read the following statement carefully and to pay attention to it.
First of all, we want to apologize for all the things that had happened in the recent days, we had massive attacks from multiple sources and we did our best to mitigate each of them. Not to mention the fact that someone tried to harm us so badly, no matter if he had to lie and manipulate, he tried his best to damage Rubinum as good as possible and put us into a bad light. We also had a major hardware issue that was out of our control, meaning, whatever we tried to do and fix, the issue was actually from our provider. All these things have led to our game, server, and infrastructure instability. Now we have made big improvements in collaboration with the provider, team, and other professionals and we will still be trying to improve the stability overall.
In the past hours, we have measured and calculated the damages that have been appeared due to the errors from the past days. We want to say that we are very aware that 2.500-2.600 users could only play the game for one or almost two days, and the rest of 7.000-8.000 couldn't access the game. However, most who had the chance to play were also the most affected by the issues that have appeared. We are also aware that in the past 3 days the server was also mostly unplayable.
We have considered your opinion as well, many suggested to do a reset and many said that they are against it. Therefore, we had to put everything in balance and take a responsible decision that should be fair for at least the majority of our players.
We decided to have a reset and to start over again. Meaning, only character will be deleted and progress, accounts no. The main reason for this is to give all users the possibility to have a fresh start, without someone being in the position of not being able to play! Besides the main reason, with this reset we will have the issues fixed (the one that I've mentioned above) - and multiple upgrades on the infrastructure part.
Very important, for the ones that donated, their coins will be refunded back into their accounts, so they will have them at the server start. We will also think about how we can boost slightly the users to progress faster in the first days so they can catch-up the time that they lost.
We don't want to take any risk and make any compromise, therefore, the start it only when we are fully ready but we are highly aiming to have it done by this weekend.
I hope that you understand our decision and that we do it for you to have a chance for a proper start because you deserve it.
Thank you again for reading this and I want to say thanks to my team that had helped me in this situation.
Best Regards,
Aries.
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jungs aries versteht doch kein deutsch, daher kann er eure vorschläge nicht wahrnehmen