I am far from ashamed to say i donated, this is a great product and that i dont mind paying for, but in this case its not even buying but a small donation.
when i donated i got an email within a very short time with the link to the new bot and it works awesome, but i did manage to find a small kink, so i emailed him back asking where to direct support and feed back, and he asked me to send him a personal email with a few details, when i pressed the send button i think it took him less then 2 min to correct the issue and email me back with a new link LOL... now thats customer support
anyways... the bot is working flawless and i am happy, but i didnt donate as much as i wanted to, but as soon as i get to an open bank i am going to correct that