Quote:
Originally Posted by RSW-core
This is just absurd. After you reported issues with the product and said your 1-day key had expired, I immediately extended your subscription and told you to contact the admin on the Discord server. Your subscription expired again and you didn’t join the server during that time. It was extended once more and after the admin tried to assist you and asked a question, you never responded. You clearly made no effort to get the issue resolved.
Sellers cannot remove posts on EPVP. Your post simply didn’t follow the guidelines for posting a review.
No one is manually kicked from the Discord server, new users are auto kicked after their subscription expires.
If you had simply contacted us directly via the website about the issue, we would have had no problem either refunding your payment or extending it and getting the issue resolved.
TLDR: Your subscription was extended for several days in total and you made little to no effort on getting the issue resolved
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You must be joking, I put way more effort than I needed to be honest, given how frustrating it was to even continue communication with you due to the RIDICULOUS amount of communication barriers I had to hop through. Again I genuinely can't tell if your being disingenuous or not but I'm leaning to the fact that maybe this is the case because I attempted to continue to communicate with you despite the number of times I have to keep chasing you up on extending the subscription then repeatedly joining the server.
That's why I asked about extending the subscription for a few days to accelerate troubleshooting given that I assume we are in different time zones BUT I CONVENIENTLY DID NOT RECIEVE A REPLY FROM YOU FOR THAT PARTICULAR MESSAGE.
My response from you INSTEAD was a post takedown message from the site admin, a day after I sent you that message, which is VERY convenient timing. You're right sellers can't take down, BUT THEY CAN REQUEST IT, so you can imagine why I assumed this was the case given EVERY OTHER POSTIVE FEEDBACK POST WAS NOT REMOVED EXCEPT MINE DESPITE NO PROOF OF PURCHASE FROM THEM.
"No one is manually kicked from the Discord server, new users are auto kicked after their subscription expires." - DO YOU NOT SEE THE PROBLEM WITH THAT SYSTEM? HOW CAN I CONTINUE COMMUNICATION IF I AM REPEATEDLY KICKED OUT? HOW CAN I RESPOND TO THE ADMIN WHEN I AM CONTINUOUSLY KICKED OUT AFTER A DAY? WHAT IS THE LOGIC BEHIND SUCH A PROCESS OTHER THAN TO MAKE IT HARDER TO COMMUNICATE?
Your response when I first posted was to PM you AND your only "effort" to resolve the issue was notifying me that you extended the subscription, there was no extra help given, no guidance on who to contact or to contact you on the website. No attempt at explaining how to refund, nothing beside "extended once again!". not exactly helpful. Even if that was your only effort, applying some common sense would tell you that troubleshooting with only a day is very difficult to do and maybe, just maybe, extending for multiple days till it was resolved would be better than this strange 1 day extension, but I was fine with it if that's how you wanted to do it.
So little to no effort? No, my efforts are masked by the insane amount of unnecessary hurdles of communication and limited responsiveness. The screenshots speak for themselves.
It's unfortunate because I previously bought your product a while back and it was a pleasure but I guess this is the unfortunate other side of it when you do have issues. Just excuses and coverups. Just be honest, if you don't wanna help that's fine, refund or dont refund, just communicate properly.
TLDR: I’ve put way more effort into this than necessary given the constant communication barriers. You didn’t respond to my request for a subscription extension to troubleshoot, and instead, I received a post takedown message which felt like a convenient attempt to shut me down. Your system of auto-kicking users from the Discord after subscription expires makes it impossible to get any real support. When I reached out, your only response was a short extension with no real help or guidance, and zero effort to resolve the issue beyond that. It's clear the communication is broken and your approach to support is frustratingly ineffective. Fix the system or be honest about not wanting to help.
Also just in case, this post gets conveniently get taken down.
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