Hello,
Thank you for contacting SoftLayer support,
I am able to see the server showing only 8GB in the BIOS As well. This means their is something wrong physically with the server. I will send this ticket to our Data Center team now. They will need to bring the server down in order to complete this task. Please confirm this is okay to be done at this time. It should take no more than a few minutes.
Thank you for choosing SoftLayer, an IBM Company.
Thiswas sent 30 minutes ago, we wait like you guys do for them to finish should be really soon since they said in few minutes and 30 have passed :)