Quote:
Originally Posted by Relapse913
This doesn't work, and no help in thier discord.
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Thank you for your feedback, we greatly appreciate you providing it to us and taking the time out of your day. We would be happy to attempt to resolve this bad experience with our software and to get it working for you. However, we would like some more information from you regarding your experience with our program.
Based on our records, we have not granted you a trial key to use the program for our 7 days try for free program, so unless you purchased a key via the link and did not message a Developer for your role with, we have no record of you having a key to use the software, which may explain some issues. In addition, based on our records in our Discord channel, you have not asked for support of any kind, nor made any posts about needed assistance. At least three of the five developers do not have any private messages from you either asking for assistance. We have a troubleshooting guide posted for users that we encourage to try to resolve the issues and if that doesn't work, we advise them to message one of the Developers. We take our support very seriously and do our best to support our members to ensure they are able to get the program working. Sp that they may enjoy it's usage for either the free 7 day trial or if they have paid for it.
We would like to assist you in getting our software to work for you. You are still in our discord at the time of this post, and I encourage you to reach out to any of the Developers, even if they are not appearing online, and when they are available, they would be happy to assist you in getting the software to work. We are not able to provide support without knowing there is a problem to start with. We look forward to further communication from you regarding this issue.
Thanks,
HyperElk Development Team