9/10 Profiles: Huge variety of options that seem to be constantly updated. I purchased Shaman, Druid, and DK and they all have performed better than expected. Do be aware, Resto Druid is currently undergoing a rework (No idea when it may be finished) and I don't know if a Resto Shaman profile is being worked on. Elemental and Feral are performing excellently for both PVP and PVE and I've seen some parses in the 90+ range with feral. Guardian could use some love but it's not a tough spec, so I don't think it's all that high up there. DK profiles are killing it, with unholy giving some insane numbers. I think their H Pally is the best healing rotation currently.
10/10 Support: I'm not exaggerating when I say support is a 10/10. These guys are awesome! Quick to answer any questions you have, assisted me with the initial set up and gave a quick to reply with a fix when I was having issues with the program. Mainly worked with Robin and they've been nothing but polite and fun to talk too.
10/10 Program: Easy to use and understand, they even have a break down of what each part of the program does to help you customize it to how you like.
8/10 Set up: The only reason I gave this a 8/10 is the set up is a little more involved for those use to combat rotations like HonorBuddy(Forever will it be missed). However, once you've done one, you know how to do them all. First set up (on my own) took about 20 minutes, after that, I can get it done in about 5 minutes. Follow the guide they give you step by step though, it's important that you listen to what they have to say.
10/10 Community: The discord community always seem to be willing to help and provide advice. Lots of input for profile fixes and the profile creators frequent the discord daily. I had an issue with feral today and the creator got back to me quickly (5 or so minutes) telling me he will implement a fix during the next update.
8/10 PVE: Only use this for M+ (I mainly raid as a tank, see Guardian portion) but I'm reaching competing numbers in M+ as feral every run. Only reason for the 8/10 is sometime the bot does some wonky things with interrupts/coming out of cat form. Again, this has been reported and should be fixed soon. Interrupts are something I would recommend you manage yourself for the most part in M+ anyways.
9/10 PVP: As a precautionary warning, I would not use this in Arena without tweaking some setting to be more "human" like. However, I have used this as a feral in BG's and open world and absolutely kill it. This isn't a "set it and forget it" type of rotation though. You have to be actively making sure the bot is doing what it's suppose to do. Not a negative in any way, just be ready to intervene if you see it doing something weird and tweak it after the fight. You'll eventually get it "perfect".
10/10 Security: As far as I can tell (And I've tried doing some research), they've never been part of a ban wave and most of the bans have been from direct GM intervention. They do offer a private version if you want to be extra secure though.
7/10 Cost: A little on the pricey side for me but after purchasing your class, the sub fee's aren't to bad. I intend to continue subscribing but do be aware of what you are paying for.
Can't comment to much on how quick they are to update as I've only had the program for a few days now but they seem on it and are looking to shadow lands already. Really curious to see how fast they'll push out an update when it is released. As always, you should know your class/spec rotation for those periods were a rotation isn't where it needs to be and work with the creators to get it back up. I know a few players in the discord have been passing info from the alpha already.
However, I would completely recommend this program! After you get over the initial set up hurdle, you'll be blazing through content with decent parses, ease of use, and a mind at ease with how well these guys handle security.
I bought it today for my rogue. It was really easy to buy. The support is super fast and helped me directly with everything. Answered every stupid question and was super nice.