like i saidQuote:
Are you sure they don't use a old Client/new Client ? Maybe the Player's with the newest or old Client are getting a Crash.
Just do a Poll about this Error and the Version/Client the Player's are using.
Either Way you could make a new Client and upload it so everyone needs to download the Client so everyone got the Client or do it via update.
Maybe this helps ...
what the proof that it's in mediaQuote:
It is a bug that exists in the media, so if let's say someone would have a patched media that doesn't crash at that bug, they would be able to use the bug to crash everyone around. Now let's work hard and find that bug before it does enough damage.
Best regards,
Minty - AllStarsSRO Community Manager