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Originally Posted by 000xx9
This was Aimex's biggest problem since WZ1 , their Update times really suck cause their dev is from India or sum shit. They always were the slowest up. Their Cheat is solid and has a very nice UI. But yeah you had no clue i understand. No idea bout refunds tho
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Thanks for the insight, I had no idea Aimex had these kinds of delays in the past. I figured it would be fairly quick to get things updated, but it sounds like this isn’t the first time it’s happened. I agree that the UI and overall setup seem solid, but if this kind of downtime is a regular issue, I might reconsider using it in the future.
Quote:
Originally Posted by kaitin1337
I got AIMEX due to some good reviews on the site and due to this post. However the experience has probably been one of the worst i have ever had with a provider. Cheat went down for update whilst 99% of provider were up and running within 4-6 hours. They said estimated time was 48 HOURS! Bare in mind, there was zero to no update on discord after this, mods will come in and say 'waiting response from dev, then will announce' in chat. Yet no announcements. Continuous poor communication to their customer. They took their full 48 HOURS to respond for which they said it's going to be extended due to irl issues. cool fine, maybe few hours more? NO! They have now released a statement saying NEXT WEEK! Doesn't tell you when next week, just next week. No mentions of refunds anywhere? Honestly if this wasn't a reputable provider, i 100% would say this sounds like a total exit scam. Bonus on top : They have IRL issues but online on discord not replying to any tickets. Great thanks!
I just my money back at this point so i can go to PhatomOverlay. Atleast they are transparent and quick.
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Looks like I’m not the only one frustrated with how Aimex is handling this. As another user pointed out that while other providers had their updates ready within 4-6 hours, Aimex initially estimated 48 hours, which was already a lot. But then, after taking the full 48 hours, they pushed it even further to "next week" without giving a clear date. And throughout all this, there’s been almost no communication or transparency in their Discord beyond "waiting for the dev."
I understand things can go wrong, but the lack of updates or solid timelines has made this really disappointing, especially for a paid service. They haven't mentioned refunds at all, which makes it hard for those of us who bought access expecting a working product. If this is how Aimex handles downtime, they definitely need to improve on communication and customer support.
If anyone else is dealing with the same thing or has managed to get a refund, please share your experience. This kind of feedback might help them improve, or at least warn others considering the service.
Quote:
Originally Posted by luckyforeverr
Thanks for the insight, I had no idea Aimex had these kinds of delays in the past. I figured it would be fairly quick to get things updated, but it sounds like this isn’t the first time it’s happened. I agree that the UI and overall setup seem solid, but if this kind of downtime is a regular issue, I might reconsider using it in the future.
Looks like I’m not the only one frustrated with how Aimex is handling this. As another user pointed out that while other providers had their updates ready within 4-6 hours, Aimex initially estimated 48 hours, which was already a lot. But then, after taking the full 48 hours, they pushed it even further to "next week" without giving a clear date. And throughout all this, there’s been almost no communication or transparency in their Discord beyond "waiting for the dev."
I understand things can go wrong, but the lack of updates or solid timelines has made this really disappointing, especially for a paid service. They haven't mentioned refunds at all, which makes it hard for those of us who bought access expecting a working product. If this is how Aimex handles downtime, they definitely need to improve on communication and customer support.
If anyone else is dealing with the same thing or has managed to get a refund, please share your experience. This kind of feedback might help them improve, or at least warn others considering the service.
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Update:
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Just wanted to keep everyone posted on what happened after I asked for a refund. I reached out directly in their Discord and explained that I purchased the product expecting it to be up and running, and with the ongoing delays, I felt a refund would be the fairest option. Their response was simply, “We will let you know,” without any clear answer.
From what I’ve seen, they gave the exact same response to another user who asked about refunds, and there hasn’t been any further information or follow-up since. It feels like they’re just stalling without committing to any resolution. If anyone else has better luck getting a clear response or a refund, please share here. Hopefully, this can help others avoid the same frustration.
Quote:
Originally Posted by luckyforeverr
Thanks for the insight, I had no idea Aimex had these kinds of delays in the past. I figured it would be fairly quick to get things updated, but it sounds like this isn’t the first time it’s happened. I agree that the UI and overall setup seem solid, but if this kind of downtime is a regular issue, I might reconsider using it in the future.
Looks like I’m not the only one frustrated with how Aimex is handling this. As another user pointed out that while other providers had their updates ready within 4-6 hours, Aimex initially estimated 48 hours, which was already a lot. But then, after taking the full 48 hours, they pushed it even further to "next week" without giving a clear date. And throughout all this, there’s been almost no communication or transparency in their Discord beyond "waiting for the dev."
I understand things can go wrong, but the lack of updates or solid timelines has made this really disappointing, especially for a paid service. They haven't mentioned refunds at all, which makes it hard for those of us who bought access expecting a working product. If this is how Aimex handles downtime, they definitely need to improve on communication and customer support.
If anyone else is dealing with the same thing or has managed to get a refund, please share your experience. This kind of feedback might help them improve, or at least warn others considering the service.
Update:
[Only registered and activated users can see links. Click Here To Register...]
Just wanted to keep everyone posted on what happened after I asked for a refund. I reached out directly in their Discord and explained that I purchased the product expecting it to be up and running, and with the ongoing delays, I felt a refund would be the fairest option. Their response was simply, “We will let you know,” without any clear answer.
From what I’ve seen, they gave the exact same response to another user who asked about refunds, and there hasn’t been any further information or follow-up since. It feels like they’re just stalling without committing to any resolution. If anyone else has better luck getting a clear response or a refund, please share here. Hopefully, this can help others avoid the same frustration.
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Another Update:
Something else worth noting—Aimex has now removed reactions from their announcement message in Discord, where people were asking about refunds and expressing their frustration with the delays. It seems like they’re trying to limit feedback or any visible signs of dissatisfaction from customers.
This doesn’t give a great impression, especially when many of us are looking for clear communication on refunds or compensation. If anyone else has received any direct answers or has advice on next steps, please share. It’s frustrating to feel like concerns are being ignored or brushed aside.