So "Submit a ticket" is translated "You're banned" ...Quote:
When you got that message about connection and still can't even log to game.
Here is what it means.
"We found hacking activities and/or hacking tools related to your account and thus your account will be permanently banned.
Due to security measurements, we won't give any further informations from our logfiles to you.
We do not refund any nx cash purchases or lower the suspension in any way, no matter how many nx cash you spend on the game.
Hacking is a violation of our ToA and therefore not tolerated.
Further conversations are deemed unnecessary and will be closed and locked."