Quote:
Originally Posted by cva183
Lemme give you some business advice.... Friendly staff is more important than anything else... I would never hire a person if hes not friendly to the customers...makes sense right ? You've seen him banning alot of people....well think that all those users he banned now use COAI.
About the price.... for 10 usd (min. subscription) you can use 24 chars clientless not 5, map traveling is waaay waaay better, it doesent make you bot/pc crash... it runs smooth, no 5k ping and so on.... like i said...sometimes cheaper is indeed better... Cheaper + Smoother + FRIENDLY STAFF ! (or at least no 30 year old virgin geek who think he's the shit)
Wise words..... He has all the right to rip on staff.... since is HIS STAFF who he PAYS!
Us, customers, we pay him ! He has no right to rip on us. Make sense ?
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You're using it wrong if you're experiencing any of those issues. As mentioned already...
There's NO limit on clientless. In my testing I was using around 30 without any issue.
NO crashes experienced on my end, map traveling was near instant
NO ping issues (because my connection is not crap. The bot does not effect your ping)
I get along perfectly well with the staff because I'm not an idiot who makes demands of them. When I had a complaint, question or concern I reported it to them and discussed possible solutions. The only time I've seen ANYONE involved with chrome be rude to a member is when the member is rude first.
As steve and cyan have said before... They are not going to beg you for your couple dollars a month. They have plenty of subscribers and often times those who complain the most are simply not worth the trouble they bring and as such, they can leave for another bot (with a full refund if banned from bot). That's perfectly acceptable customer service.
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I've worked in customer service quite a bit (tech support right now) and yes, being polite goes a long way but as soon as someone demonstrates that they are not going to be happy regardless of what you do (which it sounds like is your case) then they are not worth the trouble and they can go to a different company and it's good riddance. This isn't a bad business practice, it's weeding out trouble makers.