Quote:
Originally Posted by MiDNiGHTsoftware
This is false, these features are not enabled automatically. In fact, we have specifically added disclaimers to features targeted often by NetEase.
The spoofer is not just for rage users. This feature is to protect anyone who does get banned for any reason, or to assist users who have received bans from using other cheats.
As for configuration, we have a large suite of community created configurations by players who actively play specific heroes available in our Discord server. We also offer a lengthy documentation page explaining every feature down to the details.
To be completely honest, if you are unwilling to sit down and read the manual for five minutes, you probably won't get far with any cheat. Randomly loading someone else's configuration without having the knowledge to modify it to your liking is not going to get you what you want in the end most of the time. This is why we encourage users to actually learn how to utilize the cheat instead of blindly handing them a configuration.
|
Thanks for clearing that up. I’m not really sure why some folks think you have features enabled by default. A quick disclaimer would do the trick like you said. Personally, I wouldn’t throw in features in my cheat that could get someone banned, but I get that it’s up to the provider's choice, and customers need to be smart about using them.
You’re right that spoofers are important for everyone, and you won’t get banned just for being on a spoofer. Plus, spoofers help a lot of people who’ve had issues with other providers in the past so thank you for providing that option.
I have to say, I don’t totally agree with the idea that customer support shouldn’t follow typical SaaS practices that ensure accessibility for its users. Seems like many expect customers to figure things out by reading the docs and playing around with the settings. Sure, a lot of providers in the cheating scene do this, but it shouldn’t be the norm. Customers usually want a plug-and-play solution that includes optimal settings from the get-go, whether through a config system (like you have) or
a pre-set option so they can hit the ground running. Sure, it can take time and be subjective for providers and customers alike, but customers can still tweak settings to fit their style. That’s one of the cool things about configurations. Customers can take someone else’s settings and change them to make them their own.
At the end of the day, it’s on you as a provider to help your customers understand what each setting does and how to use it to get the play style they’re after, whether it’s legit, semi-legit, or just full-on rage. Being there for troubleshooting and answering questions for newbies (even hand-holding) is super important. Making your software as user-friendly as possible will definitely help boost sales.
I want to add that I'm not claiming to know anything about your platform. I’m not trying to knock your business or push anyone else. I’m just sharing my views on how providers should roll, based on my experience in building big providers in the past. All love here.
You guys seem like you're doing a good job, but please be patient with customers who are new or don't understand much about cheating. If you provide good support and if your product is good enough, they'll be loyal customers.