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Everything is ok when you pay, the bot is working for one update. After that, the admin ignores your tickets/update requests. They literally refuse to update bot for a specific server using excuses like "server is not working", "i got disconnected" (when you are connected on server) or "i forgot about that server update, i fix asap", few weeks later still not updated. They do anything until they get the money, after that you won't get the necessary support.
I know what you mean, but it depends on the mood of the operator, sometimes you feel like you're being taken for a fool, sometimes you get a great service. I wouldn't subscribe to the way you describe it, of course a payment is more attractive, but I use a Livetime version, for example, and still get very good service from time to time ^^