To avoid such problems you could do a 1 time check at the first start of the software that scans the computer for the needed Dx libs etc.Quote:
Crash? You mean when you start the launcher?
You may want to bring your systems up to date and download the Dx runtime as well as the c++ redist pack from microsoft for your systems, then everything works smooth as a kitten.
In case someone is outdated, give them a direct link to download, which avoids problems like that, which give "customers" a bad feeling about the product.
Same deal. Give the software a link to the chat, in case of error, like if a error actual "crashes" the software, give a link to the chat and maybe produce automatic error codes that directly link to the problem (or give log files that easily identify the problem).Quote:
Also, why don't you hop into our chat or post your problem in the forum? We made it run fine for everyone so far, most people just don't have the proper updates on their machines installed.
On the long run such automatic error reporting and Pre-Error Maintaince help to make it a more satifying product.
Developers easily forget that, as you normally work with the updated code and mostly you "know" your code and product, which customers dont.
A good idea might be to give the software an scan that checks the game version, so here aswell, if thats the case the product isnt working, you can pop up a message to to the User and clarify.Quote:
Also, you may have grabbed the bot during the game update in the last hour ^^, this is ofcourse not working then.
Adding such features will certainly make it a more "polished" product.