Quote:
Originally Posted by cnrysr111
NGRHook detected. Shortly after my purchase, I was banned twice. Given that I had only just started using Apex, so my HWID clean. After I requested a refund, my forum account was banned as well. This behavior is deceptive and unacceptable. Not recommend.
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We want to clarify a few things regarding this review:
The reason for your ban is not related to a refund request AT ALL. You deliberately spammed our ticket system while ignoring the note to not do it.
Additionally, you assumed my personal status (claiming im home, ignoring you), escalated to threats of a bad review instead of waiting for proper support, blamed me entirely when your issue may not even be related to detection (as pointed out by other users who told you they're safe with teh cheat). You're impatient, entitled and trying to weaponize a review to pressure us. We set boundaries, explained ourselves and you still pushed things further so - you got banned.
Our DMs and personal channels (Discord, Telegram, etc.) are not for support. All customers are expected to use the ticket system so we can track and resolve issues properly.
At the time of your messages, I was not at my computer. My partner is from the US so timezone plays a role there too. I responded as soon as I returned and began checking tickets. Being “online” on Discord does not mean I am available for immediate support.
You chose to bypass the ticket system and spam my personal accounts, then escalated to threatening a bad review when you didn’t get an instant reply.
Threats and harassment are not tolerated and will not result in refunds or faster support.
We are always ready to help customers who use the proper support channels and treat us with respect. But we will not be pressured by threats or inappropriate behavior.
Also, per the Terms of Service (section “Online Gaming”), “NGRHOOK accepts no responsibility to your online gaming accounts … You, the user, are solely responsible for your online gaming activities and any loss to any of your online gaming accounts …”.
Our Refund Policy clearly states that refunds are only issued if the subscription has not been activated or used, and within the first 3 days from purchase. Since the product was used and a ban occurred afterwards, the policy does not oblige us to issue a refund.
Just after you started causing a circus around yourself, a user told you immediately he uses the cheat on masters rank.
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God bless you little one.