Midnight was named here too. Thanks and No regrets!
They are at least being cool enough to refund my gem purchases. They openly know it was midnight so they blissfully ignorant of mmominnion.
Code:
[Guild Wars 2 Support] Re: Banned
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Guild Wars 2 Support
##- Please type your reply above this line -## Your request (1922194:Banned) ...
Nov 2 (11 days ago)
8 older messages
Removed Removed
Not a problem gm. Greatly appreciate the response. Don't suppose there's a wa...
2:45 PM (2 hours ago)
Guild Wars 2 Support via zendesk.com
3:12 PM (1 hour ago)
to me
##- Please type your reply above this line -##
Your request (1922194:Banned) has been updated. To add information to your request, simply reply to this email. If you no longer need assistance, just reply with "I no longer need help" in the body of your email.
Lead GM Gus (Guild Wars 2 Support)
Nov 13, 12:12
Hello Removed,
Per your request, I have initiated refunds on all eligible gem purchases that had been made within 30 days of the termination. Specifically, there were three total purchases of 8000, 4000, and 2800 gems respectively. These refunds will take some time to fully go through, so it might be a bit before you see the funds come back.
Let me know if you have any additional questions about the refunds and I will be happy to answer.
Regards,
Lead GM Gus
Guild Wars 2 Support Team
http://help.guildwars2.com/
RemovedRemoved
Nov 13, 11:45
Not a problem gm. Greatly appreciate the response. Don't suppose there's a way to recover the two hundred dollars I spent a week before the ban is there?
To decode typos from typing on tiny keys, pass through rot13, thrice.
Regards,
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RemovedRemoved@Removed
Removed
Lead GM Gus (Guild Wars 2 Support)
Nov 12, 11:41
Hello Removed,
I'd like to recap a little bit to make sure that the situation is totally clear.
The account in question (RemovedAini.2957) was detected using a disallowed third party program known as Midnight to abuse Gw2. We have already confirmed this each time that the issue has been reviewed for you. Furthermore, use of this program was done from your home location.
What this means is the the account is terminated, or closed, permanently. We will not re-open the account. Let me be clear, this is not a technical limitation. We have removed this account from our game with intent to prevent the continuation of abuse and to limit potential damage done by ill gotten gains.
If you do decide to repurchase the game and start a new account, we won't stop you, but our goal isn't to make you re-purchase the account. Our goal is to remove the offending account.
Regards,
Lead GM Gus
Guild Wars 2 Support Team
http://help.guildwars2.com/
RemovedRemoved
Nov 3, 16:28
GM Blue thank you for the reply. Is it a choice as in I'm sorry I cannot click the unban or unsuspend account and we at Arenanet would like you to buy another account before continuing? Or is it a techincal inability that it cannot be unbanned? As I understand databases getting the pleasure to work with them daily I would say that if you can find a database admin to merely revert suspension from within the account database?
If the issue is that of cash it would be my pleasure to pay for another HOT account as I was more than happy to pay extra cash I had spent nearly 200 the month including the HOT promo, extra bag slots. PLEASE do not think that's my trying to bribe as that was absolutely NOT my intention. But to me it sounds as though it's not an IP/regional IP ban. IS there someone that could be spoken to to overturn the decision? As stated I would love to return to Guild Wars you've all helped me get through not having jobs and depression among many other struggles and seen me through to where I can happily buy gems and items.
Is there a database admin or developer or a GM that say you would report up to that would be able to restore the account with a flag indicating it was once in trouble?
If there's anything I can do to help please by all means reach out. As always a pleasure and I hope to see you in game :)
GM Blues (Guild Wars 2 Support)
Nov 3, 04:46
Hello Removed,
Thank you for getting back to us.
We are really sorry that you won't be able to be part of the game anymore with this account :(. If you desire to come back in the future, you can always buy another game, and as I understand that it will be very consuming, as you said, to recover and gain everything that you had, well... look at the positive side and you could start a new adventure from scratch.
I'm trying to give you options to do not leave the game, but unfortunately, you can't continue using this account.
Thank you for you understanding and please let us know if you will consider to come back someday :), have a good day!
Regards,
GM Blues
Guild Wars 2 Support Team
http://help.guildwars2.com/
RemovedRemoved
Nov 2, 17:46
Pardon me? I'm confused I thought once banned that was it? I was banned from playing further? If I were to buy new account come back that too would be gone would it not?
And I do believe having lost a few thousand hours starting anew regaining all hero points the legionaries the wvw rank would be too time consuming. I've made my peace with Arena net and uninstalled guild wars from wifes system as well as my own. Told my guild I had other obligations that warranted more of my time to save the embarrassment of admitting I've lost my account.
Just another chapter in life closed. Just wish I'd thought through more. Hindsight is always 20/20 I suppose. Perhaps I'll find something useful to occupy my time. Or back to World of Warcraft... Never thought I'd say that...
༼ つ ಥ_ಥ ༽つ
GM Rurouni (Guild Wars 2 Support)
Nov 2, 17:17
Hello Removed,
Thank you for your understanding, we hope to see you in the near future.
Regards,
GM Rurouni
Guild Wars 2 Support Team
http://help.guildwars2.com/
RemovedRemoved
Nov 2, 16:57
Well I suppose we part ways then. Thank you GM for the years of fun. You've developed an awesome community and I'm sorry to leave it behind but seeing as you've left me with no other choice. Back to conquer 2.0 it is. I'll miss you all. Keep fighting the good fight.
-Removed
GM Rurouni (Guild Wars 2 Support)
Nov 2, 16:40
Hello Removed,
The decision to terminate the account is final. The details that lead to the termination of the account were thoroughly reviewed by our team prior to taking action, and we maintain absolute confidence in our conclusion.
The account will remain permanently closed and will not be eligible for reactivation under any circumstances.
Regards,
GM Rurouni
Guild Wars 2 Support Team
http://help.guildwars2.com/
RemovedRemoved
Nov 2, 16:05
Thank you very much for the quick response GM Picidę
While I would in NO way doubt your detection algorithms and I've played since shortly after gw1 came out never getting into any trouble before, and nor will I after this is there anyway this could be changed to perhaps a temporary ban? Is there nothing that can be done? 10 years gone that quick? As the response was that fast and I'm certain you've to follow guidelines speaking to clients both current and former is there nothing that can be done outside of perhaps restarting? Is that allowed or is my time with guild wars done I'd really hate to hear that. I'm not saying I did nothing wrong but please reconsider such a decision?
GM Picidę (Guild Wars 2 Support)
Nov 2, 15:52
Hello Removed,
Your Guild Wars 2 account was detected to be involved in the use of one or more disallowed third-party programs. While some programs are used for benign purposes, others are designed to cheat, exploit, or manipulate the game in an unacceptable manner.
The use of the specific program or programs associated with your account was determined to be a breach of the Guild Wars 2 User Agreement and the Rules of Conduct, both of which you accepted when creating your account. As a result of this breach, the account has been terminated.
We have complete confidence in our detection and in our decision to terminate the account. Therefore, we will not accept an appeal in relation to this account termination.
Regards,
GM Picidę
Guild Wars 2 Support Team
http://help.guildwars2.com/
RemovedRemoved
Nov 2, 15:49
Hello ladies and or gentlemen.
I tried to login today after coming home from work to find out I've been banned. The ban reason states:
"Your Guild Wars 2 account has been terminated for modifying or tampering with the game, which is a breach of the User Agreement and Rules of Conduct. Thist action is permanent."
While I've no problem stating that I tried various hooks to read data, and I play with wireshark for security for work that is it should NEVER send packets TO the game only read. I use sweetFX just makes the game look that much more beautiful. I just spent money on HOT and gems to make not one but 3 legendary weapons and this is the only game I play I went ahead and did a full system wipe and reinstalled windows so that only guild wars is left. I'd like to see if you all would be kind enough to restore my account? Now I'm stuck and can't play with my wife or my friends from guild wars one some of whom gw is my only source of contact.
Also I wanted to note COF farm for masteries was done for tyria, you're welcome to remove those points of that was a breach by all means. But please dont permanently ban my account I've spent so long on?
I wont hook client anymore. Heck I wont even install sweetFX if it's questionable. But I hope you can find a reason to remove the ban. If not I can respect that as well and move onto a new less exciting game I'm sure but would love to stay home with guild wars as It's gotten me through a lot of rough years and more recently some great ones. With a reformat NOTHING is left on my system that could impact the game.
Unfortunately I'd have to climb in the basement to find my original box for the serial, which I'm more than willing to do but at present it's a bit cramped down there, but hey if it helps you help me a little pain is worth the hours of enjoyment.
Wishing you all the best,
Removed Removed
Removed
reply email is to gmail shown above. Thank you all for your time!
This email is a service from Guild Wars 2 Support.
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