Sorry mate for your lost, Maybe you should sign in a english course... so you could learn how to read the first post and hear the video guides :).
I can't teach you how to learn english with 10 bucks.... or how to use a PC.
More than 400 people bought the bot already, you must be the dumbest of all .... others were able to work with it.. you not.. bad for you mate..
My support it's by updating the bot, so it works fine, giving guides (all in first page) and help people that wants to get help and are not lazy to see a video.
Today a guy said to me he didnt want to see a 15 minute video guide, because he was an expert of informatic.. I call this people lazy.. I already help a lot by providing a ready VM, and configuration examples.. maybe you want me go to your home and teach you how to click on the mouse or write in the keyboard..
But don't worry you made me laugh already..