Quote:
Originally Posted by ZSOFTWARE
I can recommend taking help from our support tho!
This customer purchased, didn't want to go into his BIOS to turn on virtualization because he was scared. We offered to guide him through it, but declined and wouldn't accept any other resolution then a refund.
We don't do refunds on 1 day keys under any circumstance, which he wasn't very happy with, which is the reason why he is here
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Lets put it down properly instead of trying to look innocent.
After purchasing i realised it was a lot more involved to setup your cheat VS others and was not comfortable with how much stuff needed to be messed around with so messaged yourselves within minutes of purchase to kindly request a refund.
(Which lets add you have not got 1 day acccess is no refunds is NOT listed on your refund policy where it should be but on a part of the website that can be skipped totally with the way its laid out, but the fact is it SHOULD be listed on the refund/terms policies not on a eas to skip passed product page)
when i reeached out using your ticket system being honest , fair and explaining the situation and my unease your staff member instantly went and got his ego is a twist and giving me attitude and sass that 100% would not fill anyone with confidence in listening to anything you lot could do to help my situation as all i got as a vibe from the messages was malice and delboy excuses on everything, a 2nd member of staff joined in and had the exact same issue and escalated it further to where it was like some Facebook group mods were power tripping.
Let me ask you this , if you bought a shirt that said your usual size , but it actually wasnt the correct one, you go to ask for an exchange or refund on it as doesnt seem right and instantly the staff member starts belittling you and giving you attitude would you feel alright walking out with the exact same shirt not changed or lose any respect for not just that staff member but the company bought from as a whole when more staff came into the equation to try and act bigger than you?
my take away advice and feedback would be to re do your refund policy webpage, add the info about refunds on things a lot more noticibly on more pages. Get Shadow and Jeffrey on a leash as they acted like little road men who have 0 customer relations skills and power/ego trip instantly.
as it stands ive setup a chargeback as yourselves kept stalling further and further so the key would of expired before it could of got fixxed so i have gone down the chargeback route as i am not and will not support such behavoir.
It doesnt matter if you had the best product on the market if the ones interacting with customers havent a clue or the sense of their actions.