Quote:
Originally Posted by Sucemoi
Player1, your product doesn’t even work with AMD GPUs. This issue has been going on for at least two months, and you told me it would be fixed for FC 27 and that I would be compensated. I’m still waiting.
When I go to your website, there’s still no mention of this issue. People with AMD GPUs keep buying the product without knowing about the problem, only to realize they can’t actually use it. At this price, and for a seller who claims to offer a “premium” product, that’s really not a good look.
Anyway, Elocarry is coming to FC 27 this week. They announced it on their Discord, and I hope they’ll wipe out all these shady sellers who have taken full advantage of the market over the past few years.
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I want to correct a few things here because some of what you're saying simply isn't accurate.
The website does state that AMD GPUs are currently not supported. That notice was added late Saturday, shortly after the FC27 release, specifically so AMD users would be aware of the issue before purchasing. So saying that we're knowingly letting AMD users continue purchasing without mentioning it anywhere is just false.
We're actively working on AMD compatibility and are hoping to push an update for it today. This unfortunately isn't as simple as flipping a switch. From what I've been told and what I've observed, AMD compatibility has been an issue across other products in this space as well, so this isn't something unique to CA. That doesn't mean we're satisfied with it, we're working to get it resolved as quickly as possible.
As for your previous situation and compensation, if you were told you would be compensated, we'll make sure that gets looked at.
Regarding Elocarry, they're obviously free to release whatever product they want, and competition is competition. But jumping from being frustrated about an AMD compatibility issue to calling us “shady sellers” who have been taking advantage of people is unnecessary, especially when the exact issue you're accusing us of hiding is currently disclosed on our website.
You're completely entitled to criticize the product when something doesn't work for you. Just keep the criticism factual.
Edit: AMD GPU support has now officially been pushed and should be working. If you were previously promised compensation because of the AMD issue, please open a ticket on our Discord and we’ll get that taken care of for you.
Quote:
Originally Posted by mashall28
For a long time now, users have been asking you to strip the bloat and drop the price.
Even if Elocarry matched your pricing, people would still pick them in a heartbeat. They’re building an actual helper tool that genuinely benefits both beginners and veterans alike.
Sure, a few of your features are solid, but nobody wants to pay for the useless fluff wrapped around them.
Telling that to someone who only needs a specific feature is completely pointless no matter how cracked your dev team is. Honestly, you’re missing the entire point
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I understand where you're coming from, and I do appreciate you explaining it this way.
We know there are users who would prefer a more stripped-down product at a lower price, and that feedback is completely fair. We actually did create an FC Lite product for that reason, to give people a cheaper option without the full Premium feature set. That said, maybe Lite still isn’t stripped down in the specific way you’re looking for, or maybe the particular feature you want is still tied to Premium. If that’s the case, I understand why it doesn’t solve your specific issue.
And if we haven’t acted on certain feedback as quickly as you would have liked, I apologize. It’s nothing personal, and it isn’t because we’re ignoring what people are saying.
At the same time, our pricing is our pricing because of how we’ve chosen to position and develop the products. There is clearly demand for the broader feature set, particularly from the vPro side, and there are plenty of users who specifically want those additional features. Something one person considers unnecessary may be the exact feature another person is buying it for.
It’s similar to an iPhone having features you personally don’t use. You can absolutely feel that it’s too expensive for what you need, but that doesn’t necessarily mean Apple is going to remove those features and lower the price for everyone. Different products are going to make sense for different users.
If Elocarry releases something that fits what you’re looking for better, there’s genuinely nothing wrong with choosing them. Competition is good, and everyone should ultimately use whatever gives them the best value for their own needs.
I just want to make clear that we do hear the feedback. We may not always make the exact change being requested, but that doesn’t mean it’s being dismissed.