Quote:
Originally Posted by Burger Flipper
So what's the update? Ya'll should've gotten compensated or something
|
This topic is just slander from random person who got upset because of something. We always had haters who wouldn't mind hopping on the hating and trashtalking train whenever there is a chance, especially here on EPVP.
If you make a payment on our actual official website (crypto only) and you make it properly, using correct network, sending exact amount of correct crypto and to the right address - then you will get your key for sure. Even if there is some bug with our payment processing service and you did not get your key automatically - you can open a ticket in our Discord and we will handle it and process it manually.
It's true that sometimes we don't handle tickets immediately, sometimes it takes a few days, but we never ignored those tickets for months, like the topic starter claims. And most definitely we never left users without the key they paid for. Even if it happened - it was probably because they didn't contact us or they made some mistake where we never actually received the funds.
The screenshots he provided could be actual messages from our Discord (cba checking) - because we never remove any issue reports (even ban reports) and criticism as long as they keep it civil. When someone didn't receive their key automatically for whatever reason, they come to Discord and ask about it there. Sometimes message like this looks like "I paid but did not receive my key". It's a normal thing, people don't know what to do and seek for help in our Discord. It may look concerning to new user when someone makes a compilation of messages like this, but reality is that these people receive their key if they actually made a payment which reached us, contact us about this problem with a ticket and provide all the necessary information so we could find their order and their payment information, so we can help them.
Now, speaking about resellers - that is slightly different matter, because it involves a third party (reseller). If we stumble upon a ticket about this, then we always assist with cases like that by contacting reseller in question directly, most of those cases get resolved after that.
Idk what else to add, this topic should be removed, I reported it already and provided detailed explanation of why these are baseless accusations.
Quote:
Originally Posted by brice1
Can confirm. Made a "donation" via paypal from the purchase site they say is the official one, and was told there was a "payment issue" and I should have used crypto. Money wasn't refunded, never received a key.
|
If it was legendsense.com - then it's a scam, it's not an official website.
Official website is legendsen.se - we never accepted PayPal there, only crypto.
Writing it not as advertisement or anything, just to point out that there is a fake website.