Initially, I encountered difficulties in running the software product on my Windows 10 22H2, as launching the Launcher.exe would only open a command prompt without any subsequent action. However, after checking with customer service, to see whether I had anything like Vanguard (which I didn't) installed, I was able to run the launcher using a VPN.
The quality of the product is commendable when it works. But other times, nothing. Like, for example, I’d get through the loading process without a hitch but then hitting ALT in-game does nothing. Not even the usual five-second freeze.
A few days ago, I experienced frequent Blue Screen of Death (BSOD) crashes when attempting to inject (pressing ALT) in-game. Despite reporting this to customer service who assured me that the creator was notified, I was unable to utilize the software for two and a half days. After a few days back and forth I was told that the BSOD issue was partially resolved and was advised to redownload the launcher, which I did, resulting in the software functioning smoothly again.
I asked compensation for the two days, they requested my email and informed me to "Please wait". Despite waiting for several days and making follow-up inquiries, I am yet to receive feedback. Given the trend, I'm starting to doubt I'll be getting any compensation...
Compensation issue aside, the customer service staff was quite helpful. The ESP works effectively, but there's room for improvement, particularly in providing a distance render option for each object to reduce screen clutter. The temporary save feature works, but it does not maintain the saved data for a specific character after a game, meaning constant switching is needed, which can be quite tedious.
I haven't explored all other features, but I found the speed function (with button hold) works fine. Overall, this software product delivers a good, but not flawless, gaming experience. Improvements, mainly in some technical support area and adding a few user-friendly functionalities, would greatly enhance its performance and user satisfaction.