Quote:
Originally Posted by kenzo
You're selling a product to customers. The purpose of having support is to help your customers when they need help. You're expected to reply within an appropriate time. If you were incapable of doing so, you should've discontinued sales until you were able to continue providing proper support.
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Proper support was being provided for 2 years now, me being present is not required. The only thing that was needed for me to be present for is when a refund is accepted and require me. My support handle anything thrown at them regarding woofer, they know exactly what to do. You cannot expect me to be present 24/7 regarding this. We sell woofer cheap already, we offer literally rewoofs for FREE, others still charge you for respoofs, you cannot expect us to be 100% all time online even for free rewoofs every single time? We help when its appropriate and in order whenever we can.
Quote:
Originally Posted by kenzo
Admittedly, the comment I made was from what I experienced firsthand several months ago (as I never used your spoofer again after that experience). I had no way of knowing you had personal reasons behind responding to tickets several days after they were made. I apologize for this.
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That is quite alright, I believe my mods have expressed those concerns in tickets previously, regarding the irl situation. Additionally as I explained above, mods can do what I can do except refunds since I can know your transaction and such, they tend to try their best to resolve the situation since each has different situation. In regards to your experience, If you had a ticket after 28th of April and it was closed without me in that ticket, please DM in discord I will find and look into it, if not, still dm me again and I can figure something out regarding your situation, not for rewoofs or woofer since you are clearly running something else, but regarding your payment and the situation that has happened that I didn't know about.
Quote:
Originally Posted by kenzo
However, my initial point still stands. You can't advertise a product with support times listed in your thread and not provide support during those hours.
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I have updated those to work with the online system on the server and I forgot that I had that there, I do apologize that I did not remove the timing that I have in my thread since the timings changed accordingly, but then again, people would have known that the server is not in sync with what is said in that thread if its different in the server. I mean If I made announcement in the discord server does not mean I have to remember I had some changes in the thread then come back and change it accordingly? I simply forgot.
Quote:
Originally Posted by kenzo
Not only did you not provide support during the listed hours, but you also didn't provide support during the listed hours for several days.
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Now I understand you are not on the server to know what really is going on. My support team knows what will happen if a customer is not responded within 24 hours of a ticket opening. There is no way you can tell me they never responded for days. You can even dm me online/offline or dm any of them when they are online. Of course you need to be a customer to access that. You wouldn't know that since you are too focused on the epvp thread.
Quote:
Originally Posted by kenzo
From a technical standpoint, that would count as false advertising. That seems a bit unprofessional, doesn't it? It's also true that, for a large number of individuals, your spoofer didn't do the job. It's just a fact, not an opinion. You can't choose to discrete the facts when it inconveniences you.
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What did I advertise to call a false advertising? I did not advertise support timing to be some sort of false advertising, a false advertising is for the product not for support. I had explicitly told you when they are online for your benefit but if your going to attack me regarding something I try to help you, I would simply give you support without telling u when they are online and offline for you to find out instead, like any other company existing. They all prefer emails, why? so you don't bother them and nit pick them on simple mistakes they are trying their best to provide a better experience.
Quote:
Originally Posted by kenzo
I also noticed you replied to me saying "you take forever to reply to support tickets" with "this is not true." You literally admitted you take forever to reply...
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If I have over 300 tickets open in the server, I will simply have a hard time finding your ticket, unless of course, you dm me about it. But you just mentioned, "you take forever to reply to support tickets" I could not find that in the entire thread, then you picked up the first thing I said, which is "this is not true." when I addressed exactly what is not true but not the invalid quotes you made up?