The current problems with the bonus boxes is a glitch. It has been reported to Support many times, and they are working to correct it.
(We do not know how it happened. We do not know how long it will take to be fixed).
If we receive any additional information, it will be posted in the Official Announcements.
Closing, as we do not have any further details at this time.
~THREAD CLOSED~
Reason: Answered
from official DO forum