Quote:
Originally Posted by forfeitsol
Still makes no sense, they don't have to inform you on what are they doing for fixing detection. You're just a customer, nothing more.
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"You're just a customer, nothing more" such a nice statement to tell the people who got you where you are now as a provider, don't bite the hand that feeds you.
I believe as a customer, you should have the right to ask these questions, and as a good provider you should provide at least some level of detail and update for your customers. At least some kind of announcement like "Hey we're aware of a detection due to X reason / X feature" "We are aware of detection/bans and we're working on" Or give some update on ETA if possible. Going silent in case of detection is sign of exist scam, it's simple. Keeping your customers in check puts you in a better situation and you gain the respect of your users and others for being a transparent and honest provider.
I'm not saying Skulltown will exist scam, I'm just saying customers deserve to know more, and their way of communicating at the moment is not helping their situation. There are plenty of providers here who have got detected on games they support, and they've been vocal about their issues hence earning the respect of their customers and users here.
I don't care if your product got detected, if you're an honest and transparent provider and are willing to inform and communicate with your customers, you've earned my respect and I will continue to support you and buy your cheats.