Quote:
Originally Posted by GfuelInMyVeins
Purchased a year license and i used the cleaner as their loader told me to before first use
and it broke my user data on my other windows install i have on my pc, it deleted the NTUSER.dat file for my user profile on my windows install on my 2nd drive.
I tried to join their discord server and their bot just said "something went wrong try again", so i opened a ticket on their website a
and told him about my issue and after a slow response was told "just reinstall windows" and "that shouldn't of happened".
I told them about how i cant verify in their discord and was just told "try on the browser instead" tried everything and seems like the bot had linked my account but was failing to give me the discord role so i would of thought they would manually be able to solve that but got no reply from it and my ticket was closed.
idk if it was @ [Only registered and activated users can see links. Click Here To Register...]who replied to my ticket or not, but its kinda disappointing since i purchased a year and cant even get in the discord to get some proper support to see what went wrong with their cleaner, since i am sceptical to use it again as it was a pain in the ass to have to spend hours getting everything setup on a new user.
purchased from them a couple years ago and they were always chill and helped in their discord, but this time not really any help at all.
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If you don’t want the license, just say the word?
Just to be clear, Discord is
not an official support platform. It’s there for
community chat only. All actual support is handled through our website, which you have full access to like everyone else. All roles are automatically handed out by the bot and tracked. We can't hand out roles manually as the bot would not store it in it's database.
The cleaner works fine for hundreds daily. If you had an issue, you were given the correct solution. Discord role assignment is fully automated and has nothing to do with the product you purchased, nor is it required to get support. There is no support on Discord at all, it’s simply for client-to-client casual talk.
Also, we’re humans, not bots. Expecting replies at 2 AM over a Discord role isn’t reasonable. I go over tickets dozens of times a day, and you received answers like everyone else. There’s no reason to post paragraphs complaining in a sales thread because your Discord client fails to communicate with the bot. It works fine for everyone else, and you were even given multiple solutions. Keep in mind you don't need a role to use the software. You don't buy a discord role, you buy the software.