We prioritize the resolution of all tickets. If you have received a notice of ticket closure, it may be due to an extended lack of response from your end. We do not close tickets without replying. Rest assured, you can easily access our response to your inquiry by reviewing the transcript provided by the "Tickets" bot.Quote:
Made a ticket got closed without a reply, sent you a dm and awaiting your reply. need to ask you some questions. Thanks!
To ensure the most seamless experience, we do not respond to direct messages. Instead, we suggest opening a new ticket and referencing your previous transcript for continued assistance.