Quote:
Originally Posted by esramemo22
I was automatically banned five minutes after purchasing—not from Wardogs, but from their own site; I didn't understand the reason, so I opened a support ticket. I'll post updates.
Update 1: Two hours after I opened a ticket, the support team wrote: "Hello, one application on your PC caused this issue—perhaps an antivirus. Please be patient; an admin needs to take a look at this." However, I do not have any antivirus software on my computer, and even Windows Defender is turned off. Twelve hours have passed, the issue remains unresolved, and I am still waiting for a response.
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Automated bans require high level staff to review as they are triggered by the anti tampering system, usually it's certain 3rd party antivirus that interfere with the cheat (windows defender is ALWAYS fine), in your case however it was some windows customization software you are running.
Our staff unbanned you a few hours ago, and I've personally reset your license + given an extra day (you have 8 days left).
Support times are slow during certain timezones as we only hire a handful of highly qualified support staff (and even then your ticket required an admin) instead of hiring a bunch of useless support that'd reply instantly but have you dancing for multiple days as is the case with many providers.
Worst case scenario we'll compensate you too so you don't really lose any time (and might gain some extra free time if we are very slow, like it was your case)
Quote:
Originally Posted by dudelesack
Looks interesting, could i get a trial key sir?
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Hey sorry, your epvp account is too new to be eligible for a key.