mich wunderts warum zu diesem Thema noch keiner was hier gesagt hat.
Würde einfach gerne mal eure Meinungen dazu hören.
Wer nicht weiß worum es geht:
Zitat von NXFallenLux (Nexon EU)
Quote:
Soldaten,
diese Nachricht betrifft den Wechsel von 8. Slot Waffen (Retails).
Wir empfehlen bei diesem Thema Eure Reaktion, aber erst einmal geben wir Euch ein paar Erklärungen:
Wir in den Opt-In Vereinbarungen steht, solltet Ihr all eure vorher gekauften Waffen nutzen können, aber wir sind uns bewusst, dass das nicht immer der Fall ist.
Der Grund dafür ist einfach: Die Daten über eure letzen Käufe und Items im Inventar wurden von GamersFirst nur in Bezug auf den Tag der Übertragung übermittelt (Wenn ihr am letzten Tag mit dem AIAW-Retail gespielt habt, werdet ihr jetzt auch den AIAW-Retail haben). Dadurch war es uns, dem Nexon Team, nicht möglich, Eure anderen, zu der Zeit nicht ausgestatteten Permanents zu sehen.
Das ist bisher geschehen:
Wir durchsuchten die alle Datenbanken mit der unbarmherzigen Hilfe des Entwicklers und fanden die gesuchten Daten leider nicht.
Dream Execution, die Entwickler von WarRock, kontaktierten GamersFirst erneut, aber ich hierbei war das Ergebnis erfolglos.
Wir möchten Euch in jedem Fall das geben, was Euers ist bzw. war, aber der vorherige Publisher (also G1) übergab die fehlenden Daten nach wie vor nicht.
Was könnt ihr nun machen?
Falls Ihr in Besitzt einer solchen "8th Slot Permanent", oder auch gesagt eines "Retails" gewesen seid, die euch nun fehlt, könnt ihr GamersFirst wie gehabt kontaktieren, also über deren Supportsystem, Facebook, im Forum etc. und nachfragen, ob sie bitte die entsprechenden Daten an Nexon übergeben können.
Wir, Nexon Europe, möchten uns für diese Unannehmlichkeit entschuldigen.
Wir hoffen, dass wir das Problem schnell lösen können und sind der festen Überzeugung, dass Eure Mithilfe von Bedeutung ist, um alles flüssig und schnell zu lösen.
Wir geben unser bestes - gemeinsam sind wir stark!.
Mit freundlichen Grüßen,
-[GM]NXFallen for the Nexon Europe Team-
Zitat von TechMech CEO of Gamersfirst [English!]
Quote:
Attention Soldiers (or now that we no longer operate WarRock, I guess I will actually just say "Hi!")
This is Bjorn (i.e. TechMech), CEO of Reloaded Games and GamersFirst.com.
I am starting this new thread to make sure that the WarRock players are in fact taken care of and that you have the background on the NexonEU mess seven (almost eight) months after the transfer of WarRock to Nexon EU. Feel free to ask any questions in this thread and the team will attempt to answer them.
In short, Dream Execution and Nexon EU presumed(incorrectly) that players in WarRock US only had one single permanent gun just like in other versions of the game (such as the one operated by Nexon in Korea).This was in spite of our engineers helpfully pointing out the potential issues during the transfer itself, to no avail.
The transfer contract told us that we had to transfer all the data in the WarRock database, which meant transferring whatever information DreamExecution had designed for it to store (and their design was apparently only able to record information about one permanent gun per account). For all we knew back then Nexon EU maybe had some crazy plan to re-sell their own additional permanent guns after the transfer and simply didn't want all the old items. Turns out, in reality both they and Dream Execution potentially didn't understand how WarRock US actually worked.
WarRock players demand multiple permanent guns!
Time for some history; when GamersFirst operated WarRock we had to overcome several game issues by developing our own workarounds to problems and various customer requests.
One such fix involved extending the GamersFirst website to support multiple permanent guns connected to a single WarRock account. It was not very surprising to us that both US and EU players wanted multiple permanent guns. It seems like a pretty basic feature and in line with how other games like APB Reloaded work.
However, this design feature is in sharp contrast to the Korean version of WarRock (operated by Nexon Korea), where players almost exclusively have monthly rentals. Different market, different expectations. So in the US we extended the GamersFirst site itself to let players switch between multiple permanent guns, as long as they performed the switch on the website.
During the transfer process Dream Execution's transfer contract was incredibly clear in the language drafted by them about the data they wanted (their game database and some of the transaction history). Of course we are not permitted to send any payment detail histories so identifiable payment data was not included. Our team several times pointed out that the game took advantage of features built on the GamersFirst platform, but it's not clear if this was ever understood by either Dream Execution or Nexon EU, or simply ignored (at the time we presumed they understood the system).
Contractually deleted data
After the May 2012 transfer we kept the WarRock data intact for a few weeks, and then – per the contract – we deleted all the backups.
Six months later, in November 2012 we got the first odd question about historical player data from DE. At first we didn't understand exactly what they were asking for (and the marketing team who received the request wasn't clear what DE was asking about). In December (while we were slammed with Christmas activities), DE started contacting our marketing team again asking for more historical data. Since we no longer have a WarRock team,it was a bit of a peculiar path to get to us (and the first set of people they contacted mistakenly thought DE was asking for payment details, something we were not allowed to give out).
This month it became very clear the whole issue of multiple permanent guns had simply been overlooked by Dream Execution and Nexon EU during the transfer. It seems they didn't understand it as a feature of the US version of the game.
Since we deleted the data per the contract we now all face a dilemma. Technically and legally we actually don't have to do anything at all since we fulfilled our contract to the letter.
But, it would be really mean and unfair to all the players if we took that harsh of a stance.
So for the sake of all gamers, we are instead going to help Nexon EU as much as we can.
Digging out old data while rebuilding old purchase histories from scratch.
Our IT team has started going back through our multi-terabyte archives (some which are stored offsite for disaster protection), to see if we by any slim chance missed deleting any of the original WarRock web site data backups, and maybe if we find an old backup we might be able to get data from that. I actually don't give this approach a huge chance of working since we may have been very good at deleting the files in the first place, but our IT team is still searching through old archives to see if we missed some individual old backup somewhere.
Simultaneously our development team is going through our archived purchase and payment histories on GamersFirst and is writing code to sort out which G1 credit payments represent permanent gun purchases in WarRock (sincethe game had 7+ million accounts with billions of transactions over the years,it's a sizable chore to build up the data from the transaction side).
There are some problems with this approach, the biggest one is that it only gets data about purchases made on the website, and NOT any data for retail codes included in the original WarRock retail box from 2007 (since the retail box was not a web purchase). However, the data WILL include codes for the anniversary box (since those retail codes were actually web purchases). On Friday the development team estimated that they might be able to recreate about 85% or so of all permanent guns that were used in the game by extracting them from the payment logs (once they go through the arduous task of building the code to extract all this).
There is a minor problem with this reconstruction project however (something that Nexon EU will have to sort out on their end); players were able to link multiple WarRock accounts to a single G1 payment account. So in our purchase data we have no idea WHICH WarRock account actually received the gun after the purchase if the player had mapped multiple WarRock accounts to an individual G1 account. But we will know that one particular person's G1 account made one purchase (or whatever number of purchases that player made). So our devs are building out a purchase data set, and once they finish this dataset we will share all this with Dream Execution and Nexon EU. We don't have an estimate yet of how long this will take, nor what the cost will be in engineering time to get this done.
The 'forum wars'?
The most annoying part of this whole event is the pure arrogance from the other side (and I am hoping Nexon EU actually read this post). The postings by Nexon EU on the Nexon EU forums imply that GamersFirst somehow is sitting on this data and like a petulant kid doesn't want to share it. Nexon EU have also actively directed the players to 'spam' us with requests. That's an incredibly arrogant assumption. Also Nexon EU never once contacted us about any of this – in spite of what they may be claiming on their site. Instead they are sending their requests to DE in Korea who then are sending unclear requests to our marketing team in US. It's all a big global game of telephone.
If we had the backups readily available we'd gladly have given out copies, even though they are outside the scope of the transfer agreement.
In our opinion Nexon EU and DreamExecution royally screwed up the transfer for some of the most valuable players in the game by not understanding how those players were interacting with the game. GamersFirst is not in any way at fault in this mess and now our engineers will end up having to spend a lot of extra time to help Nexon out since they failed to realize this was a problem months ago, when the fix would have been easy to handle.
We have decided to turn their transfer problem into something positive for old WarRock permanent code buyers!
When we complete the work to reconstruct the old purchase histories, we will give this data to Nexon EU, AND we will also automatically give all G1 accounts with historical WarRock permanent gun purchases a free injection of 3200 G1 credits (which is a full $40 worth of credits)!
As long as you have correct and updated email information in your G1 account you will automatically get the free credits. You are free to spend those credits in any current or future game we service or operate! And you can go spend them while Nexon figures out how to hook up the new data to their database.
Of course we don't offer WarRock at the moment (hint-hint Dream Execution – we have a VERY nice new datacenter in Europe, and some great original WarRock GMs that could jump back in the game again, and clearly we know how this tech works) but maybe there is a future FPS on GamersFirst that you might like. You will have up to 24 months to spend your new credits.
Reconnect WarRock to GamersFirst?
On a side note, with the whole debacle of the transfer, and the apparent dramatic loss of players the game has had in its new location, we are creating an open invitation to Dream Execution to bring back WarRock to GamersFirst.
There are two ways this can be done, either we can publish it, or Nexon EU can simply federate logins with the GamersFirst platform to let the old WarRock players continue logging in to WarRock using the G1 logins and G1 payments, but play the game on Nexon's servers. So many options J. Or we can just launch our own future FPS, potentially in the APB family of games instead (hint?)
So I hope the above (quite long) explanation provides some clarity. We will work to help those other guys sort out their mess. I will update this post when our development team have finished the arduous work of reconstituting a DB of historical WarRock permanent gun purchases,credits everyone's G1 accounts, and we send over the data to Nexon.
Cheers, and I will see you in San Paro
/TechMech
Wer keine Lust auf Lesen hat oder kein Englisch versteht ne kurze Zusammenfassung von mir:
Grundsätzlich geht es um die Permanenten 8. Slot Waffen, auch Retails genannt. Seit Nexon Warrock als publisher übernommen hat können diese sofern man mehr als 1 Reatil bei G1 gekauft hat nicht gewechselt werden.
Nun hat Nexon im Forum dieses Problem zugegeben und macht DreamExecution (Entwickler von WR) und Gamersfirst dafür verantwortlich. Nexon behauptet G1 mehrmals Kontaktiert zu haben um die erforderlichen Daten für die Retails zu erhalten.
Gamersfirst streitet dies ab. Dazu hat sich der Chef (CEO) von Gamersfirst gemeldet. Laut ihm hat Nexon immer DreamExecution kontaktiert und diese Wiederum G1. Im Vertrag zwischen G1 und DE stand alles genau drin was sie an DE übertragen mussten (welche das dann an NX weitergeleitet haben) und da die mehrfachen Retails ein extra feature von G1 war und im Spiel eigentlich nicht vorgesehen haben sie diese Daten nicht übertragen!
Dann kam von DE der "Befehl" alle Daten von Warrock von den G1 Servern zu löschen. Das taten sie dann auch.
Laut Vertrag hat G1 also an diesem Dilemme keine Schuld und muss auch jetzt nichts machen. Allerdings versuchen sie aus kulanz den Kunden gegenüber die alten Einkaufsverläufe zu rekonstruieren und somit festzustellen wer mehrere Retails hatte.
Wenn sie das schaffen bekommt jeder mit mehreren Retails als Entschädigung G1 Credits im Wert von 40$.
Außerdem hat Gamersfirst gesagt sie haben mehrere Verbesserungen im letzten Jahr gemacht und möchten Warrock wieder haben. Eventuell auch unter einer zusammenarbeit mit Nexon EU.
