I need help with safe password

[BulletForMyVa1entine]

I know what i'm asking is off limits and can cause problems if said in public but i'm really desperate.

I returned to perfect world international after a year of absence and unfortunately i can't remember my safe password. First thing i did was to submit a ticket but it's been 2 months and i had no reply from them. Guessing doesn't work either. I really don't know what else to do.

Is there any way to retrieve it or reset it?